Privacy Policy
Effective Date: 1/1/25

1. Introduction
Total Mechanical Inc. & JP Pluming (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, including details about our SMS communications and marketing practices. By providing your personal information, you agree to the terms outlined in this policy.

2. Information We Collect
We collect the following personal information:

Email Addresses
Phone Numbers
We do not collect sensitive personal data or financial information.

3. How We Collect Information
We collect information through the following methods:

Online: Via our website forms and email communications.
Email: Direct communications where you provide your contact details.
In Person: When you provide your information at our physical location.
Phone Call: When you provide your information while speaking with our staff.

4. How We Use Your Information
We use the collected email addresses and phone numbers for the following purposes:

Scheduling services
Sending updates regarding scheduled service appointments
Sending SMS-based billing notifications (for customers who opt in)
Marketing messages for promotions and service updates (for customers who opt in)
We use ServiceTitan as our platform for sending communications.

5. SMS Consent & Marketing Communications
By submitting a form and signing up for texts, you consent to receive marketing text messages (e.g., promotions, cart reminders) from Total Mechanical Inc. at the number provided, including messages sent by an autodialer.

Consent is not a condition of purchase.
Message & data rates may apply.
Message frequency varies.
Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).
Reply HELP for help.
How We Obtain SMS Consent
Total Mechanical Inc. collects opt-ins for SMS messaging verbally from customers. Customers may opt in:

In person at our physical location.
Over the phone when calling our office.
When a customer registers for the first time, they are asked to provide their phone number. Staff is trained to ask whether they would like to opt in to SMS-based billing notifications. Customers are verbally informed of the following:

"Message and data rates may apply."
"Message frequency may vary."
"You can text HELP for support or more information and STOP to unsubscribe at any time."
"Your phone number will not be shared with third parties for marketing or promotional purposes."

6. Data Sharing
We do not sell, share, or disclose personal data to third parties for marketing or promotional purposes.

7. Data Protection
We implement encryption and other security measures to protect your personal information from unauthorized access or disclosure.

8. User Rights and Opt-Out
You have the following rights regarding your personal data:

Opt-Out: You can opt out of receiving communications at any time by replying STOP to text messages or contacting us via email.
Access and Updates: You may request access to your data or updates to your information by emailing us at contactus@totalmechanical.com.

9. Data Retention
We retain your personal information for 10 years to reference the work completed. After this period, your information will be securely disposed of in accordance with our data retention policies.

10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When changes occur:

We will notify you via email.
The updated policy will be posted on our website.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

📧 Email: contactus@totalmechanical.com

Messaging Terms & Conditions
Brand Name: Total Mechanical Inc. & JP Plumbing
Company Name: Total Mechanical Inc. & JP Plumbing

1. Types of Messages
By opting in, you agree to receive the following types of messages:

Messages about your service requests
Appointment confirmations
Updates regarding scheduled services
SMS-based billing notifications
Promotional messages and other service-related communications

2. Message Frequency and Rates
Message Frequency: Message frequency may vary.
Rates: Message and data rates may apply.

3. Customer Care and Support
If you have any questions or need assistance:

Reply HELP: For help or more information, reply with “HELP” to any message.
Contact Information: You can also contact our customer care team at contactus@totalmechanical.com for support.

4. Opt-Out Instructions
You may opt out of receiving messages at any time.
To Unsubscribe: Reply with “STOP” to any SMS message or follow the unsubscribe instructions provided in the message.
By opting in, you confirm that you understand and agree to these Messaging Terms & Conditions. If you do not wish to receive these messages, please do not opt in.

CONTACT

4857 N.W. Lake Road, Suite 300
Camas, WA 98607

Phone: (360) 896-3848
Email: ContactUs@TotalMechanical.com

© 2024 by Total Mechanical, Inc.